Terms of Service

Please read these terms carefully before using our services.

Terms of Service

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing and using Fortress37's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Fortress37 provides managed IT services, cybersecurity solutions, cloud services, and data protection services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

3. User Responsibilities

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate and complete information when creating an account
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities under your account

3.2 Acceptable Use

You agree not to use our services for any unlawful purpose or any purpose prohibited under this clause. You may not use our services in any manner that could damage, disable, overburden, or impair our servers or networks.

4. Service Level Agreements

We strive to provide reliable services and will make commercially reasonable efforts to maintain service availability. However, we do not guarantee uninterrupted service and are not liable for any downtime or service interruptions.

5. Payment Terms

5.1 Fees and Billing

Service fees are billed in advance on a monthly or annual basis, as specified in your service agreement. All fees are non-refundable unless otherwise specified in writing.

5.2 Payment Methods

We accept payment by credit card, bank transfer, or other methods as agreed upon. You are responsible for providing accurate billing information and maintaining current payment methods.

5.3 Late Payments

Late payments may result in service suspension or termination. We reserve the right to charge late fees and interest on overdue amounts as permitted by law.

6. Intellectual Property Rights

All content, trademarks, service marks, trade names, logos, and other intellectual property displayed on our website or used in connection with our services are the property of Fortress37 or our licensors. You may not use, reproduce, or distribute any of our intellectual property without our written permission.

7. Confidentiality

We understand the sensitive nature of your business information and are committed to maintaining confidentiality. We will not disclose your confidential information to third parties without your consent, except as required by law or as necessary to provide our services.

8. Limitation of Liability

To the maximum extent permitted by law, Fortress37 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

9. Indemnification

You agree to defend, indemnify, and hold harmless Fortress37 and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of our services or violation of these terms.

10. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of any material changes that may affect your use of our services.

11. Termination

11.1 Termination by You

You may terminate your account and services at any time by providing written notice. Termination will be effective at the end of your current billing period.

11.2 Termination by Us

We may terminate or suspend your account and services immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

12. Data Retention and Deletion

Upon termination of services, we will retain your data for a reasonable period as required by law or our data retention policies. You may request deletion of your data, subject to legal and regulatory requirements.

13. Compliance and Legal Requirements

Our services are designed to help you comply with applicable laws and regulations. However, you remain responsible for ensuring your compliance with all applicable laws, including data protection, privacy, and industry-specific regulations.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these terms which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, labor disputes, or any other cause which is beyond our reasonable control.

15. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved through binding arbitration.

16. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Fortress37 regarding the use of our services.

18. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new terms on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Email: legal@fortress37.com
  • Phone: 1 708-253-2516
  • Address: 2525 south Wabash Ave, Chicago, Illinois 60601